Privacy Policy

Information we collect

• Account and contact details: Your email address, verification/account identifiers, account creation date, plan, subscription status, billing-period dates and usage counters. If you contact us, we receive your message and the details you include.
• Research and content inputs: Search topics, keywords, business and audience descriptions, website and comparison URLs, author details, supplied credentials, interview answers, saved drafts, edits, generated reports and feedback. Dictated answers become text inputs when you submit them.
• Payment information: Stripe handles checkout and payment details. Our app uses Stripe customer/subscription identifiers, plan information and payment-status information to manage access. Our account interface is not a place to enter card numbers.
• Technical and usage information: Hosting and application logs may include IP addresses, browser/device information, request times, errors and usage activity. Analytics events may include page visits, searches and feature interactions. Avoid entering personal or confidential information in search fields.
• Optional connected services: If Search Console connection is enabled and you choose to connect it, we process authorization credentials, properties you can access, query/page performance data and saved query watchlists to provide visibility reports.
• Existing account records: Some accounts originate from email addresses previously supplied through our tools or email lists. Imported records require email verification before account access.

Do not submit patient information, private client identifiers, passwords, payment-card details, confidential records or other sensitive information that the tools do not need. Use anonymized examples when describing your experience.

How we use information

• Verify your email, provide sign-in and maintain your account.
• Run requested searches, compare supplied pages, conduct content interviews and generate or save reports and drafts.
• Administer subscriptions, enforce plan allowances, prevent abuse and investigate errors.
• Respond to support, cancellation, refund and privacy requests.
• Understand how the tools are used and improve their operation.
• Send account, security, billing and service messages. Where you receive marketing emails, you can use their unsubscribe option or contact us to opt out.
• Meet applicable legal obligations, resolve disputes and protect users and the service.

Where applicable privacy law requires a legal basis, processing may be necessary to provide the service you request, meet legal obligations, pursue legitimate interests such as security and service administration where permitted, or act with your consent where required. This notice does not replace any consent required by law.

Providers and other disclosures

We disclose information needed to operate the services, including to the following provider categories:

• Netlify and Supabase: Website/backend hosting, account authentication, database storage and technical operations.
• Stripe: Checkout, recurring billing, invoices and subscription management.
• Resend and, where used, Mailchimp: Verification/service email delivery and email-list communications.
• DataForSEO: Search, keyword and related SEO data for the requests you make.
• Anthropic: AI-assisted analysis and writing. Relevant business briefs, interview answers, draft text and retrieved comparison-page text may be sent to the AI service when you use those features.
• Google: Analytics and, if separately connected, Search Console. Fonts or other browser-delivered assets can also involve requests to third-party infrastructure.
• Your browser’s speech provider: Optional dictation, described below.

Provider processing is subject to the applicable provider terms and our service arrangements. Do not assume a particular AI training, retention or geographic-processing restriction unless we have expressly confirmed it for your service. We may also disclose information to authorized personnel and professional advisers, when legally required, to protect rights and security, or in connection with a business transfer subject to applicable law.

When you submit a page URL, our server may request that public page from its host. Avoid URLs containing access tokens or private information. Your interview answers are not sent to competitor websites merely because you supplied their URLs.

Optional voice-to-text answers

Dictation starts only when you choose Speak answer and the browser permits microphone access. Depending on your browser, audio may be sent to a browser-operated or third-party speech-recognition service; processing is not guaranteed to stay on your device. Browser speech support and permission rules vary (MDN’s SpeechRecognition documentation).

Our dictation feature does not create or store an audio recording in the QuestionFinder application database. It places recognized text in the answer field. You can stop, correct or remove that text before selecting Save answer & continue. Submitted text is handled like a typed answer, including storage and AI processing for the interview. Your browser or speech provider may have its own processing and retention practices.

You can type instead, use your device’s own dictation controls, or revoke microphone permission in browser settings. Embedded previews may block microphone access. Do not dictate private client, patient or other sensitive information.

Cookies and analytics

The sites include Google Analytics to understand visits and feature usage. Google and other service providers may use cookies or similar technologies according to their configurations. Browser settings can limit cookies, site permissions and tracking. Some essential service functions may behave differently when browser storage or permissions are restricted.

A privacy policy alone does not grant consent to optional tracking. Where consent or opt-out controls are required, those requirements apply separately. Our current sign-in implementation keeps app access tokens in page memory rather than intentionally persisting them in browser local storage; refreshing the page may require signing in again.

Retention and security

We retain information as needed to provide your account and saved work, administer usage and billing, address support and security matters, comply with legal obligations and resolve disputes. Retention depends on the record type, purpose, provider settings and applicable obligations; we do not promise immediate deletion from every log or backup.

We use access controls and other technical and organizational safeguards intended to protect information. No internet service or security measure is completely risk-free. Contact us if you believe your account or information has been compromised.

Your choices and privacy requests

Depending on your location and applicable law, you may have rights to request access, correction, deletion or a copy of your information; object to or restrict certain processing; withdraw consent; or exercise rights concerning sale, sharing or targeted advertising where applicable. You may also be able to appeal a decision or complain to a privacy regulator. Rights and exceptions vary by jurisdiction.

Send requests to hello@questionfinder.io. We may need to verify your identity or authority before responding. Withdrawing optional consent does not affect processing already lawfully completed. Unsubscribing from marketing does not necessarily stop essential service or billing messages.

Account deletion, cancellation of recurring billing and a refund are separate requests. Tell us which action you want; deleting saved content or signing out does not by itself cancel a subscription. If you connected a Google account, you can also revoke access through your Google account’s permissions controls.

International processing and children

We are a United States business, and our providers may process information in the United States or other countries. Privacy protections can differ by country. Where applicable law requires safeguards for international transfers, those requirements apply to the relevant processing arrangements.

These are business-oriented SEO tools, not services designed for children. If you believe a child has supplied personal information, contact us so we can investigate and address it.

Support, cancellation and contact

ChitChat Marketing LLC operates QuestionFinder and CheckThemLinks. Contact hello@questionfinder.io for support or privacy questions, or use this cancellation-request email link. Include the account email and a brief description of your request, but no passwords, card numbers or sensitive documents.

Clicking an email link opens your email app; you must send the message to submit the request. Where available, the account’s Manage billing option also opens Stripe subscription controls. Cancellation timing and any refund are governed by the applicable subscription terms and law; this policy does not add a new refund restriction.

Policy updates

We may update this policy as the tools and processing practices change. The date above identifies the latest version, and we will provide additional notice or obtain consent when applicable law requires it.